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CSE MCQs :: Microsoft Dynamics

Microsoft Dynamics -
  1. You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?
    2. A.
    Convert the email message into a lead
    B.
    Create a new lead and set a connection to the email message
    C.
    Create a new lead, attach the email message to the lead and then save the lead
    D.
    Create a new lead from the Regarding lookup of the email message

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  2. Which parameter is the only parameter that the Execute method takes?
    3. A.
    non-entity-specific request
    B.
    request class
    C.
    target property
    D.
    Response class

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  3. What are some popular CRM software?
    4. A.
    SAP CRM
    B.
    Salesforce
    C.
    Oracle CRM on Demand
    D.
    All of the above

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  4. Which two types of reports can be created for Microsoft Dynamics CRM?
    5. A.
    comma separated value (CSV) files
    B.
    Microsoft Office Excel
    C.
    Microsoft Office Access
    D.
    SQL Server Reporting Services (SSRS)

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  5. Which of the following is a set of prices that are charged for the product under certain circumstances?
    6. A.
    Discount List
    B.
    Price List
    C.
    Products
    D.
    Quote

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  6. What is an opportunity?
    7. A.
    An opportunity is the same as a lead
    B.
    A record that is created after a quote is prepared
    C.
    A potential sale
    D.
    Promise of a purchase by a customer

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  7. What are the technical benefits of incorporating CRM into an organization?
    8. A.
    Organize customer interactions in a central location
    B.
    Track organization trends
    C.
    Help to understand customer preferences, habits and actions
    D.
    All the above

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  8. What are the different types of CRM?
    9. A.
    Operational CRM
    B.
    Analytical CRM
    C.
    Collaborative CRM
    D.
    All of the above

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  9. What are all the steps to create a solution?
    10. A.
    Navigate to Settings
    B.
    Click on New
    C.
    Fill the required fields like Name, version. Select the Publisher record
    D.
    All of the above

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  10. Which method should you use to return an object in the form representing an IFrame or web resource?
    11. A.
    getServerUrl
    B.
    getClientUrl
    C.
    prependOrgName
    D.
    getObject

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